Returns & Exchanges
At THEPACHSTORE, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day hassle-free return window for all unworn items with original tags. Whether the fit isn't quite right or you've changed your mind, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Label and Ship
Print your prepaid shipping label provided by the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing